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Whitepaper – ITIL and DevOps

Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.
In Part 1 of this paper, we will explore the journey that organizations have taken when moving from reactive fire-fighting IT processes to a service-based approach of delivering value using IT capabilities, and the challenges this has presented. We will also explore the alignment of software development and ITSM, and introduce key DevOps concepts in the context of ITSM.

In Part 2, we will go into more depth to explore specific DevOps practices, and how to best leverage these to improve the organization’s ITSM capabilities. In addition, we will look at ways the service mind-set brings additional value to organizations who adopt DevOps practices.

Finally, in Part 3, we will finish with a suggestion for how IT operations teams could rethink their role in the wider context of the organization, to become true business enablers for the whole service delivery value chain.



MetaPM ITIL courses are publically delivered at the MetaPM Training Centre, and can also be delivered at client sites. MetaPM can tailor the material for in-house courses to groups of 6 or more to suit individual client needs. If you are eager to learn how to apply the ITIL framework to your organisation, look no further than MetaPM. Course dates, pricing, registration and special offers are available on our website. Individual registrations can be made online, here. We welcome the opportunity to quote for in-house group learning sessions.
P: 1800 800 438 or (03) 8640 5700
E: enquiries@metapm.com.au

This whitepaper was first published by AXELOS in 2017 and is their copyright.

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