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ITIL® Certification - Information Technology Infrastructure Library

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ITIL Certification

ITIL is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. Our ITIL Course covers the essentials of the IT Infrastructure Library and helps participants understand how organisations can benefit significantly by applying ITIL principles to their work environment.

ITIL training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Course Outcomes

Upon completion of the ITIL Certification, participants will be able to:

  • Explain how ITIL can be used to enhance the quality of IT service management within their organisation
  • Demonstrate an understanding of service as it relates to strategy, design, transition, operation, and continual improvement
  • Learn a common language of terms that are spoken across thousands of companies worldwide
  • Develop an understanding of how all of the departments and sections within IT work together to deliver services


Benefits to the Individual

  • Increased career prospects through globally recognised certification
  • Enhanced knowledge of best-practice IT service management
  • Provide increased value to organisations

Benefits to the Organisation

  • Reduced costs through increased productivity and efficiency
  • Improved delivery of third party service
  • Improved IT services
  • Improved customer satisfaction through a best practice approach to service delivery
  • Streamlined processes to achieve consistency
  • Alignment of IT services with business needs

Recommended for

  • All levels of support personnel within an IT Service Delivery Organisation
  • IT Managers
  • Support Team Leaders
  • Service Desk Supervisors
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Account Managers who interact between IT and other departments

ITIL Certification Content

  • The history and philosophy of ITIL and IT Service Management
  • Understanding services in the business context of IT
  • Process theory and development
  • Key Definitions and Terminology of the ITIL model
  • The IT Service Lifecycle Model – covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the Processes related to these stages:
    Service Strategy

    • Service Portfolio Management
    • Demand Management
    • Financial Management

Service Design

    • Service Level Management
    • Service Catalogue Management
    • Availability Management
    • Information Security Management
    • Supplier Management
    • Capacity Management
    • IT Service Continuity Management

Service Transition

    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management

Service Operation

    • Incident Management
    • Event Management
    • Request Fulfillment
    • Problem Management
    • Access Management
  • Continual Service Improvement
  • The interaction between these lifecycles, processes and also other IT management models
  • The technology implications of ITIL and selecting appropriate software.
  • Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organisation.

Course Includes

  • Professional Delivery by an Accredited MetaPM ITIL Training Consultant
  • ITIL Foundation Course manual
  • ITIL Foundation examination
  • Official OGC ITIL Pocket Book
  • Refreshments

To Register

Upcoming course dates are listed on the right of this page.

Or, view our course complete course schedule here: Course Schedule

Individual and multiple attendee registrations for the ITIL certification can be made online.

To enquire about in-house courses please contact Melanie Holland, Practice Director – MetaPM Learning, on 1800 800 436 or email

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Register for this course