ITIL® Certification - Information Technology Infrastructure Library

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ITIL® 4 is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL® Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. ITIL® training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL® participants will be able to:

• Explain how ITIL® can be used to enhance the quality of IT service management within their organisation
• Learn a common language of terms that are spoken across thousands of companies worldwide
• Develop an understanding of how all of the departments and sections within IT work together to deliver services

Benefits to the Individual

• Increased career prospects through globally recognised certification
• Enhanced knowledge of best-practice IT service management
• Provide increased value to organisations

Benefits to the Organisation

• Reduced costs through increased productivity and efficiency
• Improved delivery of third party service
• Improved IT services
• Improved customer satisfaction through a best practice approach to service delivery
• Streamlined practices to achieve consistency
• Alignment of IT services with business needs

• All levels of support personnel within an IT Service Delivery Organisation
• IT Managers
• Support Team Leaders
• Service Desk Supervisors
• Change Managers
• Service Level Managers
• Problem Managers
• Operations Managers
• Account Managers who interact between IT and other departments

Foundation level
Delivered over three days, the ITIL® Foundation Course is a blend of course participation, audio-visual presentations, and case studies. Evening work and study is required.

• The structure and benefits of the ITIL® 4 framework
• The ITIL® Service Value System
• Value and value co-creation
• The four dimensions of service management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes
• The ITIL® guiding principles
• General management practices
• Service management practices
• Technical management practices

• Professional Delivery by an Accredited ITIL® Training Consultant
• ITIL® Foundation Course manual
• ITIL® Foundation examination
• ITIL® Text Book
• Refreshments

Upcoming course dates are listed on the right of this page.

Or, view our course complete course schedule here: Course Schedule

Individual and multiple attendee registrations for the ITIL certification can be made online.

To enquire about in-house courses please contact Melanie Holland, Practice Director – MetaPM Learning, on 1800 800 436 or email mholland@metapm.com.au

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