Chat with us, powered by LiveChat

ITIL® Certification - Information Technology Infrastructure Library

Register for this Course

ITIL Certification

ITIL® 4 is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL® Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. ITIL® training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Download Course Outline

Click to download

Overview

ITIL® 4 is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL® Certification Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. ITIL® training provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

Course Outcomes

ITIL® participants will be able to:

  • Explain how ITIL® can be used to enhance the quality of IT service management within their organisation
  • Learn a common language of terms that are spoken across thousands of companies worldwide
  • Develop an understanding of how all of the departments and sections within IT work together to deliver services

Benefits

Benefits to the Individual

  • Increased career prospects through globally recognised certification
  • Enhanced knowledge of best-practice IT service management
  • Provide increased value to organisations

Benefits to the Organisation

  • Reduced costs through increased productivity and efficiency
  • Improved delivery of third party service
  • Improved IT services
  • Improved customer satisfaction through a best practice approach to service delivery
  • Streamlined practices to achieve consistency
  • Alignment of IT services with business needs

Recommended for

  • All levels of support personnel within an IT Service Delivery Organisation
  • IT Managers
  • Support Team Leaders
  • Service Desk Supervisors
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Account Managers who interact between IT and other departments

Certification Level

Foundation level
Delivered over three days, the ITIL® Foundation Course is a blend of course participation, audio-visual presentations, and case studies. Evening work and study is required.

Course Content

  • The structure and benefits of the ITIL® 4 framework
  • The ITIL® Service Value System
  • Value and value co-creation
  • The four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • The ITIL® guiding principles
  • General management practices
  • Service management practices
  • Technical management practices

Course Includes

  • Professional Delivery by an Accredited ITIL® Training Consultant
  • ITIL® Foundation Course manual
  • ITIL® Foundation examination
  • Official OGC ITIL® Pocket Book
  • Refreshments

To Register

Upcoming course dates are listed on the right of this page.

Or, view our course complete course schedule here: Course Schedule

Individual and multiple attendee registrations for the ITIL certification can be made online.

To enquire about in-house courses please contact Melanie Holland, Practice Director – MetaPM Learning, on 1800 800 436 or email mholland@metapm.com.au

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Register for this course