Whitepaper – ITIL and DevOps

ITIL and DevOps – Whitepaper

Increased organization-wide awareness of the benefits of DevOps practices, including at board-level, is beginning to allow ITSM professionals to approach their service improvement initiatives with the requisite support from their stakeholders.

In Part 1 of this paper, we will explore the journey that organizations have taken when moving from reactive fire-fighting IT processes to a service-based approach of delivering value using IT capabilities, and the challenges this has presented. We will also explore the alignment of software development and ITSM, and introduce key DevOps concepts in the context of ITSM.

In Part 2, we will go into more depth to explore specific DevOps practices, and how to best leverage these to improve the organization’s ITSM capabilities. In addition, we will look at ways the service mind-set brings additional value to organizations who adopt DevOps practices.

Finally, in Part 3, we will finish with a suggestion for how IT operations teams could rethink their role in the wider context of the organization, to become true business enablers for the whole service delivery value chain.





ITIL and DevOps

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MetaPM ITIL courses are publically delivered at the MetaPM Training Centre, and can also be delivered at client sites. MetaPM can tailor the material for in-house courses to groups of 6 or more to suit individual client needs. If you are eager to learn how to apply the ITIL framework to your organisation, look no further than MetaPM. Course dates, pricing, registration and special offers are available on our website. Individual registrations can be made online, here. We welcome the opportunity to quote for in-house group learning sessions.

P: 1800 800 438 or (03) 8640 5700

E: [email protected]

This whitepaper was first published by AXELOS in 2017 and is their copyright.

White Paper – Organisational v Project Change Management

Change Management White Paper

Organisational v Project Change Management

By Malcolm Pascoe

Executive Summary

There is a challenge for change management practitioners engaged on a project to share their focus between organisational change management and project change management activities. Along with defining the difference between organisational and project change management, this whitepaper looks to answer the following question:

How can change practitioners provide a structured approach, and set of activities for project change management to:

  • Identify the need for change management on projects
  • Define the scope of project change management activities
  • Identify the deliverables that project change management will produce
  • Provide ROI criteria for project change management

In the process of answering this question, the white paper provides a 10-step process that can be used to implement project change management on a project.

Change Management White Paper

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Full Change Management White Paper

White Paper – Stimulating Innovation with Risk Management

Risk Management Whitepaper

 Stimulating Innovation with Risk Management

By Melvin Millard

Executive Summary

In a highly competitive global market, size and reputation alone are not enough to succeed. Organisations need to recognise that however good they are, however desirable their products or services, a competitor will challenge their position with a more desirable product or service. Lack of innovation is not an option; it is a risk as great as any risk in the organisation’s risk register. It is time for the risk manager to show his/her true colours, manage the innovation risk and become the champion of change.

Within this White Paper, we explore how effective risk management can have a positive impact on innovation as well as introduce the PRINCE2 methodology.

Innovation and Risk Management

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White Paper – Business Process Improvement

Business Process Improvement

 – White Paper

Business processes are the backbone of a business’ operations and are what, ultimately, allow a business to deliver products or services to their customers. Processes are generally a series of repeatable activities or tasks and, over time, the processes that we use can require some work to ensure that they are still relevant, efficient and fit for purpose. Processes that are not, can lead to monetary losses, missed deadlines, a reduction in quality of both the products that we deliver and the services that we offer.

Within this White Paper, we introduce you to Business Process Improvement and how to achieve it, as well as introduce the Lean Six Sigma methodology.

Business Processes

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White Paper – Using MoP in your Organisation

Using MoP in your Organisation

The MoP (Management of Portfolios) seeks to “fill the gap” currently experienced by business planners and organisational strategists with respect to balancing an organisation’s investment portfolio in terms of change initiatives and Business-as-Usual.

Within this White Paper, we introduce some of the key MoP models and go over the benefits of using the MoP within your organisation.

MetaPM run an accredited MoP Foundation and Practitioner course. For more information on how you can get yourself accredited in MoP today, CLICK HERE.

mop course, mop melbourne, mop course melbourne

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White Paper – Managing Successful Projects: MSP

Managing Successful Projects – MSP

Managing Successful Programmes (MSP), combined with appropriate delivery methods such as PMBOK, PRINCE2 and Agile, represents proven programme management best practice and is drawn from experience of both public and private organisations in Australia and overseas.

Within this White Paper we answer, what is MSP? Why use Programme Management? And we present study and course options.

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White Paper – Using a Competency Framework

Using a Project Professional Competency Framework to Deliver Better Business Outcomes

There is no shortage of people who are driven towards getting great project results, which is not surprising really as there are few things better for turbo-charging career prospects than successfully delivering change. And unfortunately, it doesn’t happen nearly enough.

It’s tempting to fix our stare on the project manager and wonder whether they’re truly competent for the task at hand, and while it may be easier to send him (or her) on a training course, a better plan may be to look at competency in the context of an integrated competency development framework.

Taking an integrated approach to developing competency makes sure that all elements of the organisational project management environment are considered, which is far more likely to lead to superior business results.

Read about our experiences..

Competency Framework Preview

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