A Holistic Approach to a Skills Capability Uplift

The allocation of training resources will always depend on the organisation's team size, the number of projects currently running, and budgets, to name a few. However, a good rule of thumb is to shift from a pure training-based strategy to one where 10 per cent of the time is spent on training, 20 per cent is spent coaching, and 70 per cent is spent applying skills on the job. For want of a better phrase––a holistic capability uplift toolkit.

The 70:20:10 Learning Model

Based on its principle when it comes to maximising the effectiveness of learning and development programs, the 70:20:10 model couldn't be more relevant in that it is leveraged to build stronger workforce performance and capabilities via a range of strategies.

How does it work?

The ten per cent component suggests that individuals obtain ten per cent of their industry knowledge from structured formal learning and training. For example, e-learning, courses, accreditations, and master classes.

The twenty per cent component suggests that individuals obtain twenty per cent of their industry knowledge through social interactions with others. This may be through coaching and collaboration sessions, as well as through giving and receiving feedback.

The largest component suggests that individuals obtain seventy per cent of their industry knowledge through on-the-job learning. This component focuses on learning and applying skills firsthand. This is primarily achieved through undergoing challenging tasks, using problem-solving skills, auditing and reviewing performance, and ultimately reflection, all while on-the-job.

In short––learning and development primarily happen and are most effective when it's part of our day-to-day workflow.

The prerequisite of getting one's work done often outweighs the necessity to expand on corporate learning, ultimately reducing an employee's longevity and overall business performance.

However, putting the 70:20:10 model into perspective shifts the focus from training to performance, giving your workplace a holistic approach to learning––this enables businesses to establish and support a high-performing workforce effectively. Ultimately utilising the workflow to drive learning within the organisation and deliver enhanced performance.  

The 70:20:10 model continues to be widely employed by organisations worldwide, and it's easy to see why. It can be used as a guideline for everything from goal setting to overall program design. It's simple and effective and can help create an environment where everyone can thrive. The key takeaway––building your organisation's capability will improve performance across your teams, organisation, and Portfolio/Program/Project Management processes.